Our policy gives you7 days to make returns, only in the event that any of the accessories that you have purchased through our online store www.malandra.mx arrivesdamaged or in poor condition to the destination address.

If this is the case, the client mustmake your claim within a period of NO more than 24 hours received the package through the mailclients@malandra.mx 

 

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- To be eligible for a return, you must consider that the item (s) you wish to return cannot be used, they must be in the same condition that you received them and keep their original packaging and packaging.

 

- It is essential that you keep your receipt or proof of purchase

 

- Those accessories that are damaged or present flaws, for reasons beyond our handling or shipping, cannot be considered for exchange or refund.

 

- Any return request that is presented after 7 days after the purchase has been made, cannot be processed.

 

- Only items with regular price apply for the return policy, unfortunately items on sale or with discounts cannot be returned.

 

- Each request will be evaluated in detail by a member of our team, who will specify the reasons for accepting or rejecting your request.

 

- Does not apply any type of refund in international shopping.

- To return any accessory, you must send it to our main branch.

 
- The customer is responsible for paying their own shipping costs to return the item (s). Shipping costs are not refundable.

 
- In case of a change, shipping times may vary depending on your location.

 
- Consider using a trackable shipping service or purchasing the insurance. As we cannot guarantee that we will receive the item (s) back.

1. Send an email toclients@malandra.mx with the following information:

- Email title: "Return Your full nameo”

 
- Provide a contact telephone number

 
- Attach your proof of purchase

 
- Describe what are the flaws you found in the accessory (s)

 
- Attach photos highlighting relevant details.

 

* Note: the email and its attachments should not exceed 10MB.

* Once your application is received and inspected, a member of our team will be able to contact you within a period of no more than 48 hours. You will receive an email where you will be notified about the approval or rejection of your application. If necessary, it may request additional information from you.

- If your application is accepted, we will indicate which are the options to choose from:

*Change: If there is another similar accessory in stock, you will be a candidate for a favorable balance to make your change. You must send the damaged accessory to our address, once we receive the package we will send you an accessory that is the same, but in perfect condition.

*Positive balance: You will have a favorable balance with us.

* When you complete the return process, you will receive an email confirming the shipment of the new accessory.

Consider that banking institutions and their response times are independent of MALANDRA JEWELRY. If you still have not received your refund, we suggest you review the following options:

- Check your bank account statement.

- Contact your bank, it may take some time before your refund is reflected in your account. Wait the time indicated by your bank and check again.

- If you have done all this and have not received your refund yet, contact us, write to us atclients@malandra.mx

Items bought online and shipped outside Mexico cannot be refunded to exchanged. Each and every one of our pieces is carefully tested and packed in our facilities, therefore your order should arrive in perfect condition. Customers should take care of jewelry to ensure its color and luster, and be aware that avoiding all type of skin products as well as properly cleaning and storing items will extend jewelry longevity.

However if you need support or have any question regarding your items, please contact us atclients@malandra.mx and our customer care team will give you more instructions.

Malandra Jewelry reserves the right to cancel any order with suspicious behavior or errors in the system outside the company.

The order will be canceled and 100% of the amount paid will be reimbursed, a notification will be sent to the mail given in the order with the reason for cancellation.

IF your order suffered an unjustified cancellation, you can contact us to help you finalize the order again and prepare it for shipment.

Malandra Jewelry is not responsible for customs fees and taxes applied to the product by the country receiving the shipment. The customer is responsible for paying any fees and taxes applied at the time of receiving their order.

If the receipt of the order is rejected due to fees and taxes applied by the receiving country, the customer will be responsible for the final destination of the order. 

For details regarding Import Fees, or to obtain documentation or receipts related to customs clearance, you can contact the specified Carrier at the following telephone number: 800 7433 877 Option 3.

When ordering International Productsat Malandra JewelryYou are aware that you are the importer of the product to Mexico.

In the event that the relevant tax and customs authorities in Mexico require to make a payment of taxes, customs duties and import feesTo import the International Product, the amount of said Fees will be included in the final amount of your order.

Yes, we have15 days warranty for exchanges. You have to raise a request for change within a period of no more than 15 days after the purchase is made to the mail ofclients@malandra.mx

*No changes or refunds are made on discounted products

* No changes or refunds are made on international purchases

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