PAYMENTS AND SHIPPING
¿WHAT PAYMENT METHODS DO YOU ACCEPT?
PayPal, Visa, MasterCard and American Express.
If you have questions about making your purchase, check our manuals:
¿WHAT IS THE COVERAGE OF THE SHIPMENTS?
We ship to all of Mexico
¿HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Delivery times may vary depending on the date you make your purchase, the shipping option you selected, as well as your location, the average delivery is between 1 and 5 business days.
¿WHAT SHOULD I DO IN CASE MY ORDER DOES NOT REACH MY HOME?
In the event that your order does not arrive at the registered address, you should contact the parcel that is performing the service. In the event that the parcel asks you to contact the supplier (in this case MALANDRA JEWELRY) you must send us an email email@example.com to be able to support you in recovering your order.
¿WHAT SHOULD I DO IN CASE MY ORDER ARRIVES WRONG OR INCOMPLETE?
In case your order arrives wrong or incomplete, you should contact us, through the firstname.lastname@example.org, and send your purchase confirmation with your order number to be able to review your case and support you in the best way.
¿WHAT ARE THE SHIPPING COST?
Once you complete the purchase process in ourwebsiteWe will prepare your package for shipping, each of our accessories is packed and shipped with great care. We have the following shipping options available:
Regular - (All Mexico)
4 to 8 business days
$ 105.00 MN
Express shipping - (All Mexico) - * Saturday and Sunday are not considered business days.
2 to 4 business days
$ 165.00 MN
Local - Pick up at Arboleda store
2 business days
Free of charge
- In purchases over $ 1,200 mxn, national shipping is free.
- * Shipping and gift wrap prices are subject to change without notice, as these may vary by season.
- In case of being an extended area, the delivery time varies.
- Business days are Monday through Friday from 00:01 am to 11:59 pm. Saturdays and Sundays are not considered business days.
- In express shipments, if your order is placed before 12:00 pm (noon) it will be shipped the same day, if your order is placed after the indicated time, it will be shipped until the next business day.
- Shipments depend on our parcel providers, who in some cases do not have express shipping to all locations, if this is the case of your order, a person from our staff will contact you to notify you and give you the option to change to regular shipping. .
- Shipping times may vary depending on your location and the parcel company, you can follow the route of your package by consulting the guide that we will send you to your email.
- Once the package is collected, the merchandise is the responsibility of the package provider, if you have questions about the path of your package, you should contact them.
- In the event that any of the accessories arrives in poor condition, you can carry out a return process by following the steps indicated in ourRETURN POLICY. If you have any questions about your order write to us email@example.com.
PAYMENT METHODSWe want to offer you a quick and easy shopping experience, which is why we accept different payment methods such as:
- American express
In purchases over $ 899MXN, national shipping is free.
You can also request that your accessories be gift wrapped + $ 20.00 MXN
If you have questions about making your purchase, consult our manuals:
CHARACTERISTICS OF ACCESSORIES
¿WHAT MATERIALS ARE YOUR PRODUCTS MADE OF?
Our catalog consists of a wide variety of accessories such as earrings, necklaces, bracelets, rings, among others, within which we can find materials such as stainless steel, brass, metal alloy, .925 silver, 14 gold plating, 18 and 24 carats, different types of stones, crystals, synchrony, pearls, textile materials, among others.
¿WHAT CARE SHOULD I GIVE TO THE ACCESSORIES?
We make some general recommendations, such as handling your accessories delicately, avoiding any contact with liquids or beauty products that could alter the composition of materials such as makeup, perfumes, creams, etc. We also recommend that you store your accessories in a place isolated from moisture, dust and sunlight.
RETURNS & EXCHANGES¿WHAT DO I DO IF ONE OF MY ACCESSORIES ARRIVED DAMAGED??
You have to file a return request within a period of no more than 7 days after the purchase is made. We recommend you review ourRETURN POLICY for more detail.
¿I CAN RETURN AN ACCESSORY IF I DON'T LIKE IT?
Unfortunately we do not handle exchanges or returns, unless the item has arrived damaged. Our accessories do not have fixes, changes or guarantees.
¿I CAN FIND THE SAME IN THE PHYSICAL STORE AND ONLINE?
Products and inventories between the store and our website may vary and are subject to inventory availability.
If you have any other questions you can write to us firstname.lastname@example.org