FREQUENT QUESTIONS - Malandra Jewelry
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FREQUENT QUESTIONS

FREQUENT QUESTIONS

PAYMENTS AND SHIPPING
¿WHAT PAYMENT METHODS DO YOU ACCEPT?
PayPal, Visa, MasterCard and American Express.
If you have doubts to make your purchase, check our manuals:
¿WHAT IS THE COVERAGE OF SHIPMENTS?
We ship to all of Mexico
¿HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Delivery times may vary depending on the date you make your purchase, the shipping option you selected, as well as your location, the average delivery is between 1 and 5 business days.
¿WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE AT MY ADDRESS??
In the event that your order does not arrive at the registered address, you must contact the parcel that is carrying out the service. In the event that the parcel asks you to contact the supplier (in this case MALANDRA JEWELRY) you must send us an email toadmin@malandra.mx to be able to support you in recovering your order.
¿WHAT SHOULD I DO IF MY ORDER ARRIVES WRONG OR INCOMPLETE?? 
In the event that your order arrives incorrectly or incompletely, you must contact us by email.admin@malandra.mx, and send your purchase confirmation with your order number to be able to review your case and support you in the best way.

¿WHAT ARE THE SHIPPING COSTS?
SHIPPING
Once you complete the purchase process in ourwebsite, we will prepare your package for shipment, each of our accessories is packed and shipped with great care. We have the following shipping options available:

Regular - (All Mexico)

4 to 8 business days

$99.00 MXN

Express shipping - (All Mexico) - *Saturday and Sunday are not considered business days.

2 to 4 business days

$159.00 MXN

Local - Pick up in store Grove

2 business days

Free of charge

  • For purchases over $1,200 mxn, national shipping is free.
  • *Shipping and gift wrap prices are subject to change without notice, as prices may vary by season.
  • If it is an extended area, the delivery time varies.

 

CONSIDERATIONS:
  • Business days are Monday through Friday from 12:01 a.m. to 11:59 p.m. Saturdays and Sundays are not considered business days.
  • In express shipments, if your order is placed before 12:00 pm (noon) it will be shipped the same day, if your order is placed after the indicated time, it will be shipped until the next business day.
  • Shipments depend on our parcel providers, who in some cases do not have express delivery to all locations, if this is the case with your order, a person from our staff will contact you to notify you and give you the option to change to regular delivery. .
  • Shipping times may vary depending on your location and the parcel company, you can follow the route of your package by consulting the guide that we will send to your email.
  • Once the package is collected, the merchandise is the responsibility of the parcel provider, if you have doubts about the path of your package, you should contact them.
  • In the event that any of the accessories arrive in poor condition, you can carry out a return process by following the steps indicated in ourRETURN POLICY. If you have any questions about your order, write to us atadmin@malandra.mx.

PAYMENT METHODS

We want to offer you a quick and easy shopping experience, so we accept different payment methods such as:
  • PayPal
  • Visa
  • MasterCard
  • American Express
Some banks or convenience stores may charge fees for their services. All purchases you make on our website are safe and secure under PCI operations; For more information about how payments and transactions work within our website, you can consult ourNOTICE OF PRIVACY YTERMS OF SERVICE.

For purchases over $899MXN, national shipping is free.

You can also request that your accessories be gift wrapped +$20.00 MXN

If you have doubts to make your purchase consult our manuals:

Manual for smartphone

Handbook for web

  
      CHARACTERISTICS OF THE ACCESSORIES
      ¿WHAT MATERIALS ARE YOUR PRODUCTS MADE OF??
      Our catalog is made up of a wide variety of accessories such as earrings, necklaces, bracelets, rings, among others, within which we can find materials such as stainless steel, brass, metal alloys, .925 silver, 14 gold plating, 18 and 24 carats, different types of stones, crystals, synchrony, pearls, textile materials, among others.

      ¿WHAT CARE SHOULD I GIVE TO THE ACCESSORIES??
      We make some general recommendations, such as handling your accessories delicately, avoiding any contact with liquids or beauty products that could alter the composition of materials such as makeup, perfumes, creams, etc. We also recommend that you store your accessories in a place isolated from moisture, dust and sunlight.
       
      RETURNS & EXCHANGES
       ¿WHAT DO I DO IF ONE OF MY ACCESSORIES ARRIVED DAMAGED??
      You have to file a return request within a period not exceeding 7 days after the purchase is made. We recommend you review ourRETURN POLICY for more detail.
       
      ¿CAN I RETURN AN ACCESSORY IF I DON'T LIKE IT?
      Unfortunately we do not handle changes or returns, unless the item has arrived damaged. Our accessories do not have repairs, changes or guarantees.
       
      ¿I CAN FIND THE SAME IN THE PHYSICAL STORE AND ONLINE?
       Products and inventory between the store and our website may vary and are subject to inventory availability.
      If you have any other questions, you can write to us atadmin@malandra.mx 
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