Our waterproof jewelry is guaranteed for 6 months. This period begins after you have made your purchase at the branch or received your order. Said guarantee will apply as long as all the care that we recommend is followed and that at no time does the piece show damage due to a blow or fall. This guarantee does not apply to sale items or parts purchased before September 1, 2022.
Malandra guarantees you for 6 months:
The golden color of your piece, that is to say that it will not lose its color or fade. The accessories may present changes in their brightness or tone, due to the normal wear and tear of the piece, but their golden color will remain.
Resistance to water and neutral soap.
¿What's what the guarantee does not cover?
Scratches from use
Dents from falls or blows
Color change or stains due to abrasive liquids or chemicals.
Wear due to the daily use of the part
You can make your guarantee valid in all our branches or website.
To generate a warranty request for your parts, send an email to firstname.lastname@example.org with the following information:
Title of the email: "Water Proof Collection Guarantee - your full name - order or ticket #"
Provide a contact phone number
Attach your proof of purchase
Describe the situation or what are the defects that you found in the accessory(s).
Attach photographs as evidence highlighting relevant details.
*Note: the email and its attachments must not exceed 10MB.
If the application is approved, we will replace the damaged accessory. Remember that you can:
1. Receive your replacement at no additional shipping cost with a new purchase.
2. Or pay for a guide to send you the replacement of your accessory.
3. Receive a credit in case of not having the model in question for replacement.
The use that each user provides to the products is their responsibility.
To apply the guarantee it is essential to be registered or present a gift or purchase receipt.