FAQ - Malandra Jewelry
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We want to offer you a quick and easy shopping experience, which is why we accept different payment methods such as:
  • PayPal
  • Visa
  • MasterCard
  • American express
  • SPEI wire transferI)
  • Payment in Oxxo
Some banks or convenience stores may charge fees for their services. All purchases you make on our website are safe and reliable under PCI operations; For more information about how payments and transactions work within our website, you can consult ourNOTICE OF PRIVACY andTERMS OF SERVICE.

For purchases over 500.00 MN, local shipping is free to Monterrey and the Metropolitan Area.). 

You can also request that your accessories be gift wrapped 20.00 MXNXN

If you have questions about making your purchase, consult our manuals:

Smartphone manual

Manual for web

    We carry out domestic and international shipments.

    Delivery times may vary depending on the date you make your purchase, the shipping option you selected, as well as your location, the average delivery is between 2 and 6 business days.

    In the event that your order does not arrive at the registered address, you should contact the parcel that is performing the service. In the event that the parcel asks you to contact the supplier in this case MALANDRA JEWELRY you must send us an email toa clients@malandra.mx to be able to support you in recovering your order.

    In case your order arrives wrong or incomplete, you should contact us through the mailclients@malandra.mx, and send your purchase confirmation with your order number to be able to review your case and support you in the best way.

    • Once you complete the purchase process in ourwebsite, we will prepare your package for shipping, each of our accessories is packed and shipped with great care. We have the following shipping options available:

      Regular - All Mexicoo)

      4 to 8 business days

      $80.00 MN

      Express shipping - All of Mexico - Saturday and Sunday are not considered business days.es.

      2 to 5 business days

      $150.00 MN

      Local - Pick up in storeVasconcelos

      2 business days

      Free of charge

      International deliveries It varies It varies
      UPS Expedited - USA & amp; Canada It varies $ 695 MXN
      UPS Standard - USA & amp; Canada It varies $ 545 MXN

      • *Shipping and gift wrap prices are subject to change without notice, as these may vary by season.
      • **The limits within Monterrey and the Metropolitan area are defined by the company in charge of collecting and delivering the order.
      • In case of being an extended area, the delivery time varies.

      • Business days are Monday through Friday from 00:01 am to 11:59 pm. Saturdays and Sundays are not considered business days.
      • In express shipments, if your order is placed before 12:00 pm, it will be shipped the same day, if your order is placed after the indicated time, it will be shipped until the next business day.. 
      • Shipments depend on our parcel providers, who in some cases do not have express delivery to all locations, if this is the case of your order, a person from our staff will contact you to notify you and give you the option to change to regular shipping. .
      • Shipping times may vary depending on your location and the parcel company, you can follow the route of your package by consulting the guide that we will send you to your email.
      • Once the package is collected, the merchandise is the responsibility of the package provider, if you have questions about the path of your package, you should contact them.
      • In the event that any of the accessories arrives in poor condition, you can carry out a return process by following the steps indicated in ourRETURN POLICY. If you have any questions about your order write to us atclients@malandra.mx.
      • In international shipmentsMalandra Jewelry is not responsible for customs fees and taxes applied to the product by the country receiving the shipment. The customer is responsible for paying any fees and taxes applied at the time of receiving their order. For more information consult ourPURCHASE POLICIES.



    Our catalog is made up of a wide variety of accessories such as earrings, necklaces, bracelets, rings, among others, within which we can find materials such as stainless steel, brass, metal alloy, .925 silver, 14 gold plating, 18 and 24 carats, different types of stones, crystals, synchrony, pearls, textile materials, among others.

    We make some general recommendations, such as handling your accessories delicately, avoiding any contact with liquids or beauty products that could alter the composition of materials such as makeup, perfumes, creams, etc. We also recommend storing your accessories in a place that is isolated from moisture, dust and sunlight.


    You have to file a return request within a period of no more than 7 days after the purchase is made. We recommend you review ourRETURN POLICY for more detail.

    Unfortunately we do not handle exchanges or returns, unless the item has arrived damaged. Our accessories do not have fixes, changes or guarantees.

    Products and inventories between the store and our website may vary and are subject to inventory availability.
    If you have any other questions you can write to us atclients@malandra.mx