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Preguntas Frecuentes - Malandra Jewelry



- PayPal

- Visa


-American Express

- Electronic transfer (SPEI)

- Payment in Oxxo

- Kueski Pay
    Some banks or convenience stores may charge fees for their services. All purchases you make on our website are safe and secure under PCI operations.
    For more information about how payments and transactions work within our website, you can consult ourNOTICE OF PRIVACY YTERMS OF SERVICE.

      We make national and international shipments, all over the world.

      yes you can add one personalized gift card by way of free in any order that you are going to make where you can write up to 150 characters.

      Yes, you can add the option of gift wrap with only a cost of $30mxn.

      (You find these 2 options in the same product link near the add to cart button)”)

      In the event that your order does not arrive at the registered address, you must contact the parcel that is carrying out the service.

      In the event that the parcel asks you to contact the supplier (in this case MALANDRA JEWELRY) you must send us an email toclients@malandra.mx to be able to support you in recovering your order.

      In the event that your order arrives incorrect or incomplete, you must contact us by email.clients@malandra.mx, and send your purchase confirmation with your order number to be able to review your case and support you in the best way.

      - All Mexico (Regular Shipping) - $99mxn [Free on purchases over $1,200mxn] *Subject to change without notice

      - All Mexico and Local (Express delivery) - $159mxn

      - Local (Nuevo León) - From $69mxn (Varies by extended area)

      - Pick up at our branch l in Grove - Free
      *Shipping and gift wrap prices are subject to change without notice, as prices may vary by season.
      *The limits included within Monterrey and the Metropolitan area are defined by the company in charge of the collection and delivery of the order.
      *In case of being an extended area, the delivery time varies.
          • Business days are Monday through Friday from 12:01 a.m. to 11:59 p.m. Saturdays and Sundays are not considered business days.
          • In express shipments, if your order is placed before 12:00 pm (noon) it will be shipped the same day, if your order is placed after the indicated time, it will be shipped until the next business day.
          • Shipments depend on our parcel providers, who in some cases do not have express delivery to all locations, if this is the case with your order, a person from our staff will contact you to notify you and give you the option to change to regular delivery. .
          • Shipping times may vary depending on your location and the parcel company, you can follow the route of your package by consulting the guide that we will send to your email.
          • Once the package is collected, the merchandise is the responsibility of the parcel provider, if you have doubts about the path of your package, you should contact them.
          • In international shipmentsMalandra Jewelry is not responsible for customs fees and taxes applied to the product by the receiving country of the shipment. The customer is responsible for paying any fees and taxes applied at the time of receiving your order.


      Within our product catalog you can find materials such as:

      stainless steel, brass, Prayed , metal alloy, 925 silver , 14, 18 and 24 carat gold plating, different types of stones, crystals, zirconia, pearls, textiles, among others...

      We make some general recommendations:

      - Avoid contact with soap, sweat, perfumes, creams, makeup, solvents or any abrasive material

      - The pieces may undergo color changes due to the P.H. from each person

      - Clean the piece with dry microfiber after each use

      - Store each piece individually to prevent damage


      In case you have received a damaged accessory in your order, the damage must be reported within the first 24 hours of receiving the order to the mailclients@malandra.mx

      Yes, we have 10 days for changes. You have to raise a request for change within a period not exceeding 10 days after the purchase is made to the email ofclients@malandra.mx

      Products and inventories between physical stores and our website may vary and are subject to inventory availability.

      If you have any other questions, you can write to us atclients@malandra.mx

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