FAQs - Malandra Jewelry
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FAQs

FAQs

PAYMENTS AND SHIPPING

- PayPal

- Visa

- MasterCard

- American Express

- Electronic transfer (SPEI)

- Payment in Oxxo

- Kueski Pay
  
    Some banks or convenience stores may charge fees for their services. All purchases you make on our website are safe and reliable under PCI operations.
    For more information about how payments and transactions work within our website, you can consult ourNOTICE OF PRIVACY YTERMS OF SERVICE.

      We make national and international shipments, all over the world.

      Yes, you can add one personalized gift card by way of free in any order that you are going to make where you can write up to 150 characters.

      Yes, you can add the option of gift wrap with such only a cost of $ 30mxn.

      (You find these 2 options in the same product link near the add to cart button)”)

      In the event that your order does not arrive at the registered address, you should contact the parcel that is performing the service.

      In the event that the parcel asks you to contact the supplier (in this case MALANDRA JEWELRY) you must send us an email toclients@malandra.mx to be able to support you in recovering your order.

      In case your order arrives wrong or incomplete, you should contact us, through the mailclients@malandra.mx, and send your purchase confirmation with your order number to be able to review your case and support you in the best way.

      - All Mexico (Regular Shipping) - Free on purchases over $ 1,200mxn

      - All Mexico and Local (Express delivery) - $ 165mxn

      - Local (Nuevo León) - From $ 80mxn (Varies by extended area)

      - Pick up at our branch l in Arboleda - Free, no cost
        
      * Prices for shipping and gift wrapping are subject to change without prior notice, as these may vary depending on the season.
      * The limits within Monterrey and the Metropolitan area are defined by the company in charge of collecting and delivering the order.
      * In case of being an extended area, the delivery time varies.
      CONSIDERATIONS:
          • Business days are Monday through Friday from 00:01 am to 11:59 pm. Saturdays and Sundays are not considered business days.
          • In express shipments, if your order is placed before 12:00 pm (noon) it will be shipped the same day, if your order is placed after the indicated time, it will be shipped until the next business day.
          • Shipments depend on our parcel providers, who in some cases do not have express shipping to all locations, if this is the case of your order, a person from our staff will contact you to notify you and give you the option to change to regular shipping. .
          • Shipping times may vary depending on your location and the parcel company, you can follow the route of your package by consulting the guide that we will send you to your email.
          • Once the package is collected, the merchandise is the responsibility of the package provider, if you have questions about the path of your package, you should contact them.
          • On international shipmentsMalandra Jewelry is not responsible for customs fees and taxes applied to the product by the country receiving the shipment. The customer is responsible for paying any fees and taxes applied at the time of receiving their order.
       

      MATERIAL AND CARE

      Within our product catalog you can find materials such as:

      Stainless steel, brass, gold , metal alloy, 925 silver , 14, 18 and 24 karat gold plating, different types of stones, crystals, zirconia, pearls, textile materials, among others ...

      We make some general recommendations:

      - Avoid contact with soap, sweat, perfumes, creams, makeup, solvents or any abrasive material


      - The pieces may undergo color changes due to the P.H. from each person


      - Clean the piece with microfiber dry after each use


      - Store each piece individually to avoid damage

      RETURNS & EXCHANGES

      In case you have received a damaged accessory in your order, the damage must be reported within the first 24 hours of receiving the order by mail.clients@malandra.mx

      Yes, we have 15-day warranty for exchanges. You have to raise an exchange request within a period of no more than 15 days after the purchase is made to the mail ofclients@malandra.mx

      Products and inventories between physical stores and our website may vary and are subject to inventory availability.


      If you have any other questions you can write to us atclients@malandra.mx

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