- Visa

- MasterCard

- American Express

- Electronic transfer (SPEI)

- Payment in Oxxo

- Kueski Pay

  

It is possible that some banks or convenience stores may charge fees for their services. All purchases you make on our website are secure and reliable under PCI operations.

For more information about how payments and transactions work on our website, you can check our PRIVACY NOTICE and TERMS OF SERVICE.

We ship nationally and internationally, to all over the world.

Yes, you can add one personalized gift card in a way free In any order you are going to make where you can write up to 150 characters.

Yes, you can add the option to gift wrapping with just a cost of $30mxn.

(You can find these 2 options in the same product link near the "add to cart" button)

In case your order does not arrive at the registered address, you should contact the courier that is providing the service.

In the event that the shipping company asks you to contact the supplier (in this case MALANDRA JEWELRY), you should send us an email to customers@malandra.mx to assist you in recovering your order.

In case your order arrives incorrect or incomplete, you must contact us via email customers@malandra.mx, and send your purchase confirmation with your order number to review your case and support you in the best way possible.

- All Mexico (Regular Shipping) - $99mxn [Free on purchases over $1,300mxn] *Subject to change without prior notice

- All Mexico and Local (Express Shipping) - $159mxn

- Local (Nuevo León) - From $69mxn (Varies by extended area)

- Pick up at our branchl in Arboleda - Free

  

*Shipping and gift wrapping prices are subject to change without prior notice, as they may vary according to the season.

*The limits within Monterrey and the Metropolitan area are defined by the company responsible for the collection and delivery of orders.

*In case of being an extended area, the delivery time varies.

CONSIDERATIONS:

• The business days are from Monday to Friday from 00:01am to 11:59pm. Saturdays and Sundays are not considered business days.

• In express shipping, if your order is placed before 12:00pm (noon) it will be shipped the same day, if your order is placed after the indicated time, it will be shipped until the next business day. 

• The shipments depend on our courier providers, who in some cases do not offer express shipping to all locations. If this is the case for your order, a member of our staff will contact you to notify you and give you the option to switch to regular shipping.

• The shipping times may vary depending on your location and the shipping company, you will be able to track the route of your package by checking the guide that we will send to your email.

• Once the package is collected, the merchandise is the responsibility of the shipping provider. If you have questions about the status of your package, you should contact them.

• In international shipping Malandra Jewelry is not responsible for customs fees and taxes applied to the product by the receiving country of the shipment. The customer is responsible for paying any fees and taxes applied at the time of receiving their order.

 

Within our product catalog, you can find materials such as:

Stainless steel, brass, gold, metal alloy, silver .925, 14, 18, and 24 karat gold plating, different types of stones, crystals, zirconia, pearls, textile materials, among others...

We make some general recommendations:

- Avoid contact with soap, sweat, perfumes, creams, makeup, solvents, or any abrasive material

- The pieces may undergo color changes due to each person's P.H.

- Clean the piece with a dry microfiber cloth after each use

- Store each piece individually to avoid damage

In case you have received a damaged accessory in your order, the damage must be reported within the first 24 hours of receiving the order to the email customers@malandra.mx

Yes, we have 10 days for changes. You have to submit a change request within no more than 10 days after the purchase to the email of customers@malandra.mx

The products and inventories between the physical stores and our website may vary and are subject to inventory availability

If you have any other questions, you can write to us at customers@malandra.mx