THE PROMISE NECKLACES

Yes, you can add a personalized gift card for free to any order you are going to make, you can write up to 150 characters. You can find this option in the same link of the product near the add to cart button

Yes, you can add the gift wrap option for only $24mxn. You can find this option in the same link of the product near the add to cart button

In the event that your order does not arrive at the registered address, you must contact the parcel company that is performing the service.

In the event that the parcel service asks you to contact the supplier (in this case MALANDRA JEWELRY) you must send us an email toclientes@malandra.mx to be able to support you in recovering your order.

In the event that your order arrives wrong or incomplete, you should contact us by email.clientes@malandra.mx, and send your purchase confirmation with your order number to be able to review your case and support you in the best way.

Our catalog is made up of a wide variety of accessories such as earrings, necklaces, bracelets, rings, among others, within which we can find materials such as stainless steel, brass, metal alloy, .925 silver, 14 gold plating, 18 and 24 carats, different types of stones, crystals, synchrony, pearls, textile materials, among others.

We make some general recommendations:

• Avoid contact with soap, sweat, perfumes, creams, makeup, solvents or any abrasive material.
• The pieces may suffer color changes due to the P.H. from each person
• Clean the piece with microfiche dry after each use
• Store each piece individually to avoid damage

In the event that you have received a damaged accessory in your order, the damage must be reported within the first 24 hours of receiving the order by mailclientes@malandra.mx

Yes, we have 10 days for exchanges and a 30-day guarantee. You have to file a request explaining your case within a period not exceeding 30 days after the purchase is made by mailclientes@malandra.mx

Yes, we have a 30-day guarantee. You have to file a request explaining your case within a period not exceeding 30 days after the purchase is made by mailclientes@malandra.mx