¿WHAT PAYMENT METHODS DO YOU ACCEPT?
- PayPal
- Visa
- MasterCard
- AmericanExpress
- Electronic transfer (SPEI)
- Payment in Oxxo
- Kueski Pay
¿WHAT IS THE COVERAGE OF THE SHIPMENTS?
We make national and international shipments, all over the world.
¿WHAT ARE THE SHIPPING COST?
All Mexico (National Shipping) - Free on purchases over $ 1,200mxn
All Mexico and Local (Express Shipping) - $ 150mxn
Local (Nuevo León) - From $ 80mxn (Varies by extended area)
Pick up at Vasconcelos store - Free, no cost
¿THEY HAVE GIFT WRAPPING OR GIFT CARDS IN THEIR SHIPMENTS?
Yes, you can add a personalized gift card for free in any order you are going to make, you can write up to 150 characters. You find this option in the same product link near the add to cart button”
Yes, you can add the gift wrap option for just $ 24mxn. You find this option in the same product link near the add to cart button”
¿WHAT SHOULD I DO IN CASE MY ORDER DOES NOT REACH MY HOME??
In the event that your order does not arrive at the registered address, you should contact the parcel that is performing the service.
In the event that the parcel asks you to contact the supplier (in this case MALANDRA JEWELRY) you must send us an email toclients@malandra.mx to be able to support you in recovering your order.
¿WHAT SHOULD I DO IN CASE MY ORDER ARRIVES WRONG OR INCOMPLETE?
In case your order arrives wrong or incomplete, you should contact us, through the mailclients@malandra.mx, and send your purchase confirmation with your order number to review your case and support you in the best way.
MATERIAL AND CARE
¿WHAT MATERIALS ARE YOUR PRODUCTS MADE OF??
Our catalog consists of a wide variety of accessories such as earrings, necklaces, bracelets, rings, among others, within which we can find materials such as stainless steel, brass, metal alloy, .925 silver, 14 gold plating, 18 and 24 carats, different types of stones, crystals, synchrony, pearls, textile materials, among others.
¿WHAT CARE SHOULD I GIVE TO THE ACCESSORIES?
We make some general recommendations:
- Avoid contact with soap, sweat, perfumes, creams, makeup, solvents or any abrasive material
- The pieces may undergo color changes due to P.H. from each person
- Clean the part with microfiche dry after each use
- Store each piece individually to avoid damage
Returns & Exchanges
¿WHAT DO I DO IF ONE OF MY ACCESSORIES ARRIVED DAMAGED?
In case you have received a damaged accessory in your order, the damage must be reported within the first 24 hours of receiving the order by mail.clients@malandra.mx
¿I CAN CHANGE AN ACCESSORY IF I DIDN'T LIKE IT OR I DIDN'T FIT?
Yes, we have a 15-day warranty for exchanges. You have to raise a request for change within a period of no more than 15 days after the purchase is made by mailclients@malandra.mx
¡Compras 100% seguras!
¡Envíos rápidos y seguros!
Para cambios
