ORDERS AND SHIPMENTS
- Electronic transfer (SPEI)
- Payment in Oxxo
- Kueski Pay
We make national and international shipments, all over the world.
All Mexico (Regular Shipping) - $99mxn [Free on purchases over $1,200mxn]
All Mexico and Local (Express Shipping) - $159mxn
Local (Nuevo León) - From $69mxn (Varies by extended zone)
Pick up at Arboleda store - Free, no cost
Yes, you can add a free personalized gift card to any order you place, you can write up to 150 characters. You find this option in the same product link near the add to cart button
Yes, you can add the gift wrap option for just $24mxn. You find this option in the same product link near the add to cart button
In the event that your order does not arrive at the registered address, you must contact the parcel that is carrying out the service.
In the event that the parcel asks you to contact the supplier (in this case MALANDRA JEWELRY) you must send us an email email@example.com to be able to support you in recovering your order.
In the event that your order arrives incorrectly or incompletely, you must contact us by firstname.lastname@example.org, and send your purchase confirmation with your order number to be able to review your case and support you in the best way.
MATERIAL AND CARE
Our catalog is made up of a wide variety of accessories such as earrings, necklaces, bracelets, rings, among others, within which we can find materials such as stainless steel, brass, metal alloys, .925 silver, 14 gold plating, 18 and 24 carats, different types of stones, crystals, synchrony, pearls, textile materials, among others.
We make some general recommendations:
- Avoid contact with soap, sweat, perfumes, creams, makeup, solvents or any abrasive material.
- The pieces may undergo color changes due to the P.H. from each person
- Wipe the part dry with microfiche after each use
- Store each piece individually to prevent damage
Returns & Exchanges
In case you have received a damaged accessory in your order, the damage must be reported within the first 24 hours of receiving the order by email@example.com
Yes, we have a 10-day guarantee for changes. You have to raise a request for change within a period not exceeding 10 days after the purchase is made to the firstname.lastname@example.org